How to use Citizen Portal Odisha

The Citizen Portal Odisha is an online platform designed to enable citizens to access various services provided by the Odisha government. This platform aims to make government services more accessible and convenient for citizens by providing a one-stop-shop for various services. In this article, we will discuss in detail how to use Citizen Portal Odisha.

Step 1: Registering on Citizen Portal Odisha

To use the Citizen Portal Odisha, you need to first register on the platform. The registration process is simple and can be completed in a few easy steps. Follow the steps given below to register on Citizen Portal Odisha:

1. Visit the Citizen Portal Odisha website at https://citizenportal-op.gov.in/.
2. Click on the “New User? Register Here” button on the right-hand side of the screen.
3. Fill in the registration form with your personal details such as name, date of birth, gender, and mobile number.
4. Set a username and password for your Citizen Portal Odisha account.
5. Enter the captcha code and click on the “Submit” button.
6. An OTP will be sent to your registered mobile number. Enter the OTP on the website to complete the registration process.

Step 2: Login to Citizen Portal Odisha

Once you have registered on Citizen Portal Odisha, you can log in to the platform using your username and password. Follow the steps given below to log in to Citizen Portal Odisha:

1. Visit the Citizen Portal Odisha website at https://citizenportal-op.gov.in/.
2. Click on the “Login” button on the right-hand side of the screen.
3. Enter your username and password.
4. Enter the captcha code and click on the “Login” button.

Step 3: Services offered on Citizen Portal Odisha

Citizen Portal Odisha offers a wide range of services to citizens. These services are categorized into various departments such as Agriculture, Fisheries and Animal Resources, Health and Family Welfare, Revenue and Disaster Management, etc. Here is a list of some of the services offered on Citizen Portal Odisha:

1. Application for various certificates such as caste certificate, income certificate, etc.
2. Payment of various bills such as electricity bills, water bills, etc.
3. Registration for various schemes such as KALIA, etc.
4. Grievance redressal system for addressing citizen complaints.
5. Access to various government forms.

Step 4: Using Citizen Portal Odisha services

To use the services offered on Citizen Portal Odisha, follow the steps given below:

1. Visit the Citizen Portal Odisha website at https://citizenportal-op.gov.in/.
2. Login to your Citizen Portal Odisha account using your username and password.
3. Choose the service you want to avail of from the various categories available on the homepage.
4. Fill in the required details in the application form.
5. Upload the necessary documents.
6. Pay the fees, if applicable.
7. Submit the application.
8. You will receive an application number, which you can use to track the status of your application.

Step 5: Checking the status of your application

You can track the status of your application using the application number provided to you at the time of submitting your application. Follow the steps given below to check the status of your application:

1. Visit the Citizen Portal Odisha website at https://citizenportal-op.gov.in/.
2. Click on the “Track Your Application” button on the right-hand side of the screen.
3. Enter your application number and click on the “Submit” button.
4. The status of your application will be displayed on the screen.

Step 6: Grievance Redressal System

Citizen Portal Odisha also provides a grievance redressal system for addressing citizen complaints. If you face any issue or have a complaint regarding any government service, you can file a complaint using the grievance redressal system. Follow the steps given below to file a complaint:

1. Visit the Citizen Portal Odisha website at https://citizenportal-op.gov.in/.
2. Click on the “Grievance Redressal” button on the right-hand side of the screen.
3. Choose the department to which your complaint pertains.
4. Fill in the required details in the complaint form.
5. Upload any supporting documents.
6. Submit the complaint.
7. You will receive an acknowledgement receipt, which you can use to track the status of your complaint.

Step 7: Payment of fees

If you need to pay any fees for availing government services through Citizen Portal Odisha, you can make the payment online using various payment modes such as credit/debit card, net banking, etc. Follow the steps given below to make a payment on Citizen Portal Odisha:

1. Login to your Citizen Portal Odisha account using your username and password.
2. Choose the service you want to avail of and fill in the required details.
3. If the service requires payment of fees, the payment options will be displayed on the screen.
4. Choose your preferred payment mode and enter the necessary details.
5. Complete the payment process.

Step 8: Updating your profile

You can update your profile on Citizen Portal Odisha if there are any changes in your personal details such as address, mobile number, etc. Follow the steps given below to update your profile:

1. Login to your Citizen Portal Odisha account using your username and password.
2. Click on the “Profile” button on the right-hand side of the screen.
3. Choose the option to update your personal details.
4. Make the necessary changes and click on the “Save” button.

Step 9: Logout from Citizen Portal Odisha

Once you have completed your work on Citizen Portal Odisha, it is important to log out of your account to ensure the security of your personal information. Follow the steps given below to log out of your Citizen Portal Odisha account:

1. Click on the “Logout” button on the right-hand side of the screen.
2. You will be logged out of your account.

In conclusion, Citizen Portal Odisha is a user-friendly online platform that enables citizens to access various government services from the comfort of their homes. By following the above steps, you can easily register, login, and use the services offered on Citizen Portal Odisha. Additionally, the platform’s grievance redressal system provides citizens with a means to raise their concerns and complaints, making government services more accessible and transparent.